The Charter of Aged Care Rights describes your rights as a consumer of Australian Government funded aged care services.
From 1 July 2019, a new Charter of Aged Care Rights provides the same rights to all consumers, regardless of the type of Australian Government funded aged care and services they receive. The Charter of Aged Care Rights is made under the Aged Care Act 1997.
Consumers have the option of signing the Charter. They can receive care and services even if they choose not to sign. If a consumer decides to sign the Charter, they are acknowledging that their provider has given them a copy of the Charter, and assisted them to understand:
- information about consumer rights in relation to the aged care service; and
- information about consumer rights under the Charter.