FAQ 2017-05-19T02:45:17+00:00

FAQ

Activities and outings are coordinated by the Diversional Therapists and include bus trips, craft groups, movement to music, singing, bingo, art, discussion groups, cooking and concerts.

Please note that most activities are at no cost to the residents.

Residents are requested to be moderate in their consumption.
A Government initiative has instigated Ambulance services as a free service for pensioners as from 1 st January 1999. In order to take advantage of this free service your pension number must be available at all times.
Being a not for profit organization, NoosaCare Inc relies on government funding for its operation. Bequests and legacies (real and personal property as well as monetary bequests) assist to improve the care and facilities for our residents. Donations are welcome, giving NoosaCare additional resources to continually improve the facilities at Carramar and Kabara.
Fees do not cover personal pharmaceuticals prescribed by a doctor/chemist for an individual Resident. Hairdressing, dental, optometry services or appointments will be made for the Residents, but the expense of same is the responsibility of the Resident.
Please see Schedule 2 of the Resident Agreement. This is the Charter of Residents’ Rights & Responsibilities.
Arrangements can be made to send prescriptions to the chemist.
It would assist us and avoid any confusion if you would clearly mark all of your personal clothing, towels, bedding etc. Please see Receptionist to order name labels.
You are extremely welcome to make any comments, concerns or complaints known to management or staff at any time and we will act swiftly upon these. We also provide regular questionnaires in respect of all aspects of your life at NoosaCare (which you can complete anonymously, if you wish). If any complaint cannot be resolved by negotiation with management, there is a complaint resolution procedure in your Resident Agreement, plus contact details for the Commonwealth and independent advocacy groups.
Residents of NoosaCare Inc can be assured that any details about them personally, their family, or their business affairs will not at any time be discussed with anyone or mentioned outside the facility. To assist you in maintaining your privacy each room is lockable and Residents will be issued with their own keys. In your own home you need to feel secure in the knowledge that your life is still your own.
Provision is made for necessary items for you to make cups of tea or coffee when required. Please do not remove any such items from the ‘dining room’. The only material which you may take from the Community Centre is reading material.
NoosaCare Inc may make recommendations to Residents, particularly in regard to safety matters or in order to comply with regulations or Commonwealth Government Outcome Standards. If a Resident or relative disagrees with the recommendations, they may be required to acknowledge this by signing a Disclaimer Form – e.g. in a case where a walking aid is recommended for the Resident’s own safety and this is refused and puts the resident at risk of falling – then a disclaimer form may be required to be signed.
NoosaCare Inc prefers that your Doctor be chosen by you. We will assist you in making arrangements to either visit your doctor, or have your Doctor visit you (at the facility) if required. A number of Doctors hold clinics on a regular basis at NoosaCare.

Staff will assist wherever possible to access external appointments (i.e. Dental, Optical, Auditory, Dietary, Medical Specialist, etc). Your family is encouraged to assist wherever possible in transporting you to such appointments.

The facility will also assist residents in accessing ‘ complementary therapies’ – Holistic therapies which are used in conjunction with, or in place of, orthodox medicine (e.g. Therapeutic Touch, Aromatherapy, Acapuncture, Hydrotherapy, Reflexology, etc) as required by the resident. Information is provided on such services at Reception or by speaking to the Group Care Manager.

You are requested at all times to be respectably and fully dressed. Residents are permitted to wear appropriate dressing gowns to breakfast.
A 24 hour emergency call system is available from all bedrooms, ensuites and living areas.

During your stay at Carramar you may hear alarm bells and/or sirens. This is our automatic fire detection system, which exists throughout the facility for your safety. These alarms automatically ring through to the Qld Fire Service and fire tenders are dispatched immediately.

There are three reasons for the alarm bells being activated:
a) Regular testing (only very short rings).
b) False alarms. These might occur because the system is very sensitive and is set to respond to minimal stimuli – e.g. smoking in the building.
c) An actual emergency involving smoke and fire, somewhere within the hostel confines.

What you should do if you hear alarms:
-Keep calm.
-Stay in your room.
-Do not go into the bathroom or toilet.
-Await instructions from the nurse/s
-Return to your room, if not in it, when alarms sound. If it is not possible to return to your room, report to the nearest nursing station for further instructions. Do not go through fire/smoke doors to get to your room.
-If at any time during your stay you see fire or smell smoke please notify the nearest staff member immediately.

In the unlikely event that a major emergency occurs necessitating evacuation our staff members are trained in such procedures and an evacuation plan set up for each area of the hostel. There are several easy exits from each area and we recommend that you take notice of where these are located at your convenience.

You will be notified by staff when the ‘All Clear’ is given.

It is only through your help that we can ensure that all residents receive the best possible care. Please feel free to contact the Group Care Manager if you have something you would like to discuss. At times we may want to meet you and your relatives to talk about your progress and discuss mutual concerns. If a meeting is required, the Group Care Manager will arrange a convenient time.

Residents are encouraged to continue their independence and to enjoy family visitation in our relaxed atmosphere. NoosaCare management and staff are proud of our beautiful environment and the high standard of care provided for our Residents.

Our hairdressing salon is open weekly, catering for men and women.
NoosaCare Inc insurances do not cover your personal property. Please arrange insurance cover with a Company of your choice. NoosaCare staff will advise or assist you to do so.
You will be issued keys for your apartment. These keys are to be returned when vacating. Cost of replacement keys will be to the Resident.
If you are unable to do your personal laundry, or if you choose not to, the staff will direct your soiled clothing to the laundry. All bed linen and heavy laundry is done by NoosaCare in our laundry. Staff will need to access your room to collect your laundry. The staff will make arrangements with you for this. NoosaCare will not be held responsible for any missing items.

Residents are free to go at any time to visit or on business. In the interests of safety, staff should be informed of the destination and expected length of absence. Staff must be personally informed, and the attendance book signed. Notice should be given of any intention to be absent for more than 24 hours.

Residents may be absent from the Hostel on social leave for a period of 52 days in one financial year without their fees being affected. Any social leave period in excess of this requires special financial arrangements to be made (as detailed in the Resident Agreement) if you wish to retain your place at NoosaCare.

If a resident is hospitalised, the resident’s place in the home will be retained for the resident provided arrangements are made for continuing payment of fees. Hospital leave is unlimited.

Noosa Shire Council Mobile Library visits NoosaCare fortnightly and provides a book exchange service for Residents.
Before leaving overnight, or before retiring, please ensure that all lights, fans or other electrical appliances are switched off, refrigerators excepted.
You are requested not to mark or affix anything to the walls in your apartment or in your lounge room. Any items to be attached to any walls will be attended to by the NoosaCare maintenance person.
The present meal times are breakfast 8.00 am, midday meal 12.00 Noon, evening meal 5.30 pm.
Meal times are set by the Residents’ Committee in consultation with the Group Care Manager.
Relatives and friends are encouraged to dine with residents. Cost of meal must be paid for upon arrival before meal. Weekend meals to be paid to kitchen staff.
Membership is $5 annually. Life membership is $25
A monthly Newsletter is produced by the Diversional Therapist which includes contributions from the Residents and gives an update of events. A monthly activities programme is also issued, providing dates and times for forthcoming activities.
You are asked to consider the comfort of your fellow Residents and to control your radio or TV and noise generally so as not to disturb them.
NoosaCare provides “Ageing in Place”.
NoosaCare prefers that you make your own private arrangements with regard to payments and/or banking of your pensions. All banks provide a good service for the collection and banking of your cheques and will also provide a service for payment of your rent.
At NoosaCare we have pets for the whole village. Residents are not permitted to keep individual pets.
The Podiatrist visits NoosaCare regularly. Appointments can be made at reception. Residents must meet the cost of podiatry themselves except if you are assessed as ‘high-care’ or extra services and the need for podiatry is confirmed by the Group Care Manager.
Please ensure that all your food scraps and the like are properly wrapped and placed in the external garbage bin. Newspapers etc. should be placed next to such bins for disposal by the handyman.
Your care and safety requirements may dictate that you require relocation to a higher level of care in another apartment within NoosaCare. Full consultation would occur and your rights before such a move are detailed in your Resident Agreement.
Resident monthly meetings are held to discuss matters relating to life at NoosaCare.
Smoking is prohibited in all areas without exception.
Our staff have their own duties and responsibilities and it is requested that you do not interrupt them in their performance of those duties. Please do not interfere with or attempt to instruct any of our staff in such duties. If you have any complaint about any member of our staff, this complaint should be made to our Group Care Manager and not to the staff person concerned.
These provisions are maintained by the staff for you
Noosacare will bill Residents individually for connection and subsequent calls.
Aerial points are available in all rooms.
The resident and/or their next of kin should sign a consent form on admission to NoosaCare. This form will cover outings in private cars, buses and wheelchair walks provided by NoosaCare staff.
You are asked to take care of your own valuable items. If you have any items of particular value, then NoosaCare suggests that you lodge them in safe custody with your bank.
Visiting Hours are flexible, keeping in mind Residents’ privacy and meal times.
Without volunteers it would be improssible to offer our residents the variety of activities currently available. Also, our volunteers assist with transport for doctor appointments and many other tasks, e.g. take our residents for wheelchair walks, chats, shopping etc. For further information regarding volunteering, please contact our Diversional Therapist who will be pleased to discuss volunteering with you.

Contact Carramar -Tewantin 07 5449 8799

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Contact Kabara – Cooroy 07 5447 7355